1. Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you (or the healthcare facility you represent, "you" or "Subscriber") and Shylzora Technologies, based in Navi Mumbai, India, doing business as ShylCare ("we", "us", "ShylCare").
By registering an account, subscribing to a plan, or otherwise using the ShylCare platform, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy.
If you do not agree, do not use the platform. These Terms govern all use of the ShylCare web console, mobile applications, APIs, and any related services (collectively, the "Platform").
2. The Platform
ShylCare is a cloud-based Electronic Medical Records (EMR) and Hospital Management System designed for healthcare facilities in India. The Platform includes modules for:
- Outpatient (OPD) and inpatient (IPD) management
- Appointment scheduling, patient queue management, and token display
- Pharmacy inventory and dispensing
- Laboratory order management and result recording
- Billing, insurance (TPA), and government scheme (Yojana) processing
- Operation Theatre (OT) scheduling and documentation
- MIS and HMIS reporting and analytics
- AI-assisted clinical documentation (on eligible plans, opt-in)
- Patient-facing app for appointment booking and record access
Available features vary by Subscription Plan. We may add, modify, or remove features at any time, with notice where material changes affect existing functionality.
3. Eligibility & Accounts
3.1 Eligibility. The Platform is intended for use by licensed healthcare facilities and their authorised personnel. By subscribing, you represent that your facility holds all necessary registrations and licences required by applicable Indian law to provide the healthcare services you manage through the Platform.
3.2 Account registration. You must provide accurate, complete, and current information when creating an account. You are responsible for keeping this information updated.
3.3 Account security. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must immediately notify us of any unauthorised use of your account. We are not liable for any loss resulting from unauthorised account use due to your failure to secure your credentials.
3.4 User management. The facility administrator is responsible for adding, managing, and deactivating user accounts for their staff. You must promptly deactivate accounts of personnel who leave your facility or no longer require access.
3.5 One tenant per facility. Each registered facility receives one isolated Tenant on the Platform. Sharing your Tenant with other unaffiliated facilities is not permitted without prior written consent from ShylCare.
4. Subscription & Billing
4.1 Plans. ShylCare offers several Subscription Plans (Free, Starter, Growth, Professional, Enterprise) with varying features, user limits, and patient record caps. Plan details are available on request and are subject to change with notice.
4.2 Fees. Subscription fees are payable in Indian Rupees (INR) in advance, either monthly or annually as agreed. All fees are exclusive of GST (currently 18%), which will be added to invoices and is payable by you.
4.3 Payment. Payment is due within 7 days of invoice date. Late payment attracts interest at 1.5% per month. We reserve the right to suspend access after 15 days of non-payment following written notice.
4.4 Renewals. Subscriptions auto-renew at the end of each billing period unless you cancel at least 30 days before renewal. We will provide advance notice of any price change before renewal.
4.5 Upgrades and downgrades. You may upgrade your plan at any time (new plan effective immediately, fees prorated). Downgrades take effect at the next billing period. Downgrading to a plan that does not support your current data volume or active features may result in loss of access to those features; we will warn you before applying a downgrade.
4.6 Refunds. Fees are non-refundable except as required by applicable law or as set out in a separate Master Service Agreement. If we terminate the service for reasons other than your breach, we will refund prepaid fees for the unused portion of the subscription period.
5. Acceptable Use
You agree to use the Platform only for lawful purposes and in compliance with these Terms. You must not:
- Use the Platform for any purpose other than managing the healthcare operations of your registered facility
- Enter false, fabricated, or fraudulent patient records or billing information
- Attempt to gain unauthorised access to other tenants, our systems, or third-party accounts
- Reverse-engineer, decompile, disassemble, or create derivative works from the Platform
- Resell, sublicense, or otherwise provide third parties with access to the Platform without our written consent
- Use the Platform in a manner that exceeds reasonable usage (e.g., automated bulk data scraping or API abuse)
- Upload or transmit any malware, virus, or malicious code
- Use the Platform for insurance fraud, false claims, or any activity prohibited under the Indian Penal Code, IT Act 2000, or applicable healthcare regulations
- Violate any applicable central or state healthcare regulation, including the Clinical Establishments Act, PCPNDT Act, or Drugs and Cosmetics Act
We reserve the right to suspend or terminate access to any account that violates this acceptable use policy, without refund.
6. Patient Data & Compliance
6.1 Your responsibility. You are the Data Fiduciary under the DPDPA for all patient personal and health data you enter into the Platform. You are solely responsible for: (a) obtaining valid, informed consent from patients before collecting and processing their health data; (b) complying with all applicable healthcare data regulations; (c) maintaining the accuracy and completeness of patient records entered.
6.2 Data Processing Agreement. By subscribing to ShylCare, you agree to our Data Processing Agreement (DPA), which sets out the terms on which we process patient data as your Data Processor. The DPA is available at shylcare.com/privacy-policy and is incorporated into these Terms.
6.3 Clinical responsibility. ShylCare is a documentation and management tool. All clinical decisions — diagnoses, prescriptions, treatment plans, surgical decisions — are the sole responsibility of your licensed medical personnel. ShylCare does not provide medical advice. AI-assisted outputs are suggestions only and must be reviewed and confirmed by a qualified clinician before use.
6.4 Regulatory compliance. You are responsible for ensuring your use of the Platform complies with all applicable regulations including Electronic Health Record (EHR) Standards notified by MoHFW, ABDM guidelines (if applicable), and state-specific clinical establishment rules.
7. AI-Powered Features
ShylCare offers AI-assisted features on eligible plans (Growth and above), including AI-generated discharge summaries and AI prescription assistance. By enabling these features, you acknowledge and agree that:
- AI outputs are generated suggestions, not clinical determinations. Every AI-generated output must be reviewed, edited if necessary, and confirmed by a licensed clinician before it is used or shared.
- Limited clinical text (the patient's clinical context relevant to the specific task) will be transmitted to Anthropic PBC (USA) via an encrypted API call solely for the purpose of generating the output. No data is retained by Anthropic beyond the processing of the individual request.
- You consent to this cross-border data transfer as a condition of using AI features. You may disable AI features in your account settings at any time.
- ShylCare is not liable for any clinical outcome, medical decision, or regulatory consequence arising from reliance on an AI-generated suggestion.
- AI feature availability is subject to the availability of third-party AI services. Temporary unavailability of AI features does not constitute a breach of the SLA for core platform functions.
8. Intellectual Property
8.1 Our IP. The ShylCare Platform, including all software, algorithms, designs, trademarks, trade names, and documentation, is the exclusive intellectual property of Shylzora Technologies Private Limited. Nothing in these Terms transfers any ownership of our IP to you.
8.2 Licence to you. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your facility's internal healthcare management during your Subscription Term.
8.3 Your data. All patient records, billing data, and other data entered by you or your staff into the Platform remain your property. You grant us a limited licence to host, process, and display this data solely to provide the Platform to you.
8.4 Feedback. If you submit suggestions, ideas, or feedback about the Platform, you grant us a perpetual, royalty-free licence to use such feedback to improve our products without obligation to you.
9. Availability & Maintenance
We aim to provide a reliable service and maintain high availability. Our uptime commitments and support response targets are set out in the Service Level Agreement (SLA) included in your Master Service Agreement, or available on request from our support team.
We perform scheduled maintenance during low-usage windows (typically 1–4 AM IST) and provide at least 48 hours' notice for planned maintenance. Emergency patches may be applied without advance notice.
The Platform depends on third-party infrastructure (AWS, MongoDB Atlas) and connectivity outside our control. We are not liable for outages caused by events beyond our reasonable control as described in the SLA.
10. Confidentiality
Each party agrees to keep the other's Confidential Information (non-public business, technical, or operational information) strictly confidential and not to disclose it to third parties without prior written consent. This obligation survives termination for 3 years.
You agree not to disclose details of our pricing, system architecture, or API specifications to competitors. We agree not to disclose details of your patient operations, business data, or commercial terms to third parties.
11. Disclaimers
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- We make no warranty that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.
- We make no warranty that the Platform is suitable for any specific clinical use case or will meet your facility's specific operational requirements.
- The Platform is a management and documentation tool. It is not a medical device, does not provide clinical diagnoses, and is not a substitute for professional clinical judgment.
- Information and reports generated by the Platform are based entirely on data entered by your staff. We are not responsible for the accuracy of data you enter or the clinical conclusions drawn from it.
12. Limitation of Liability
12.1 Liability cap. To the fullest extent permitted by applicable law, our total aggregate liability to you for any and all claims arising from or in connection with these Terms or the Platform shall not exceed the total Subscription Fees paid by you in the 12 months immediately preceding the event giving rise to the claim.
12.2 Excluded losses. In no event shall either party be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profit, loss of revenue, loss of data, or loss of business, even if advised of the possibility of such damages.
12.3 Clinical outcomes. We shall not be liable for any clinical outcome, patient harm, medical error, or regulatory penalty arising from the clinical decisions of your medical staff, whether or not made with reference to data or AI outputs from the Platform.
12.4 Exceptions. The limitations above do not apply to: (a) death or personal injury caused by our negligence; (b) fraud or wilful misconduct; (c) our obligations under the Data Processing Agreement in respect of patient data breaches caused by our fault.
13. Indemnification
You agree to indemnify, defend, and hold harmless Shylzora Technologies Private Limited, its directors, employees, and agents from and against any claims, liabilities, damages, and costs (including reasonable legal fees) arising from:
- Your violation of these Terms or any applicable law
- Your clinical operations, patient care decisions, or regulatory non-compliance
- Any third-party claim by a patient, insurer, or regulator arising from data you entered or actions taken by your staff using the Platform
- Your misuse of the Platform or breach of acceptable use obligations
14. Termination
14.1 By you. You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period (no mid-period refunds). To cancel, contact us at the support address below.
14.2 By us — for cause. We may immediately suspend or terminate your account if: (a) you materially breach these Terms and fail to remedy it within 15 days of notice; (b) you use the Platform for illegal purposes; (c) you fail to pay subscription fees after 15 days' notice; (d) we are required to do so by law.
14.3 By us — discontinuation. If we decide to discontinue the Platform, we will give at least 90 days' written notice and refund any prepaid fees for the period after discontinuation.
14.4 Effect of termination. On termination: (a) your access to the Platform ceases; (b) outstanding fees become immediately due; (c) you have 30 days to request a data export (see Section 6 of our Privacy Policy / DPA for data deletion obligations).
14.5 Survival. Sections 8, 10, 11, 12, 13, and 15 survive termination.
15. Governing Law & Dispute Resolution
15.1 Governing law. These Terms are governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Consumer Protection Act, 2019 (where applicable), and the Digital Personal Data Protection Act, 2023.
15.2 Informal resolution. Before initiating formal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation for at least 30 days following written notice of the dispute.
15.3 Arbitration. If unresolved, disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator mutually appointed. Seat of arbitration: [CITY], India. Language: English. The arbitral award shall be final and binding.
16. Changes to These Terms
We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice by email to your registered account address. For minor or clarificatory changes, we will update the "Last updated" date and post the revised Terms on this page.
Continued use of the Platform after the effective date of changes constitutes your acceptance of the revised Terms. If you do not agree to the changes, you may cancel your subscription before the changes take effect.
17. Contact
For any questions about these Terms, billing, or your account, contact us: