Delete Your Account & Data

1. Overview

You can request deletion of your ShylCare patient account at any time. We currently process deletion requests manually after verifying your identity — see How to Request Deletion below. You do not need to have the app installed to make this request.

2. What Gets Deleted

Once your request is verified and processed, we permanently delete or anonymise:

• Your ShylCare account profile (name, mobile number, email, date of birth, gender, profile photo)
• Saved addresses
• Family member profiles you added and manage
• Allergy tags, chronic condition notes, and chronic medication entries you added yourself
• Wearable/fitness data connected via Health Connect (steps, heart rate, sleep, weight) and any related insights or alerts
• Ratings and written reviews you submitted
• Push notification tokens and device identifiers
• Your ShylPoints wallet balance and transaction history
• Your Google Sign-In link (if used) — this does not affect your Google account itself

3. What Isn't Deleted

Medical records held by a healthcare facility. As explained in our Privacy Policy, hospitals and clinics using ShylCare own the clinical records they create (visit notes, prescriptions, lab/radiology results, discharge summaries) — we act only as their processor. Deleting your ShylCare app account removes your platform-level profile and app data, but does not delete medical records already held by a facility, since they may be legally required to retain them. To access, correct, or delete records held by a specific hospital or clinic, contact that facility directly.

Records we're legally required to keep. Billing/invoice records and completed order/transaction history may be retained for the period required under Indian tax law (typically 8 years), and audit logs may be retained for up to 2 years for security and fraud-prevention purposes, even after account deletion.

Any pending order, appointment, or lab booking must be completed or cancelled before deletion — we cannot delete an account with an order or booking still in progress.

4. How to Request Deletion

Send a deletion request from the email address or mobile number registered on your ShylCare account to krishna@shylzora.com, or message us on WhatsApp at +91 8928990989, with the subject line "Account Deletion Request" and your registered mobile number.

We verify the request is genuinely from the account holder (via the registered mobile number/email, and an OTP if needed) before processing, so that someone else cannot request deletion of your account on your behalf.

5. Timeline

We aim to verify and process deletion requests within 7 business days, and complete deletion within 30 days of verification. You'll receive a confirmation email once your account and data have been deleted.

6. Contact

Questions about this process, or about a deletion request already in progress, can be sent to the same contact below.